Contact

Deliveries to Portugal and Spain between 3 to 5 working days after the order has been processed.

Deliveries to other countries up to 15 working days after the order has been processed.

To initiate a return, you can contact us at info@noraportugal.com.

Returns are always accepted when the piece is in perfect condition, with its original packaging and no more than 15 days have passed since you received the order.

The refund will be made in the same way that the payment was made within 14 days of receiving the product. Returns must be sent to our address under the responsibility and responsibility of the buyer, attaching the receipt of purchase.

Nora Portugal

Rua de Pereiró Nº41 2DRT

4100-408 Porto

Portugal

To justify your return, we recommend that you always keep the receipt of the courier service as proof of delivery of your packaging.

Shipping costs are not refundable, so the full value of the returned items is refunded, except for shipping costs.

However, if we sent you an item by mistake or defect, we guarantee a refund of your shipping costs.

In the case of articles with manufacturing defects, Nora Portugal will replace the article with a new one with the same characteristics.

Once we receive and process your return, we will send you the appropriate refund.

Generally, refunds are processed within 3 days of receipt of your package and in an email addressed to you, we inform you of the receipt and process.
Upon receipt of the e-mail, within 5 to 15 business days, the refund will be credited to your account.
The time taken in the process will depend on your bank or your card issuer. Unfortunately, we cannot control this. You will receive the refund in the same original payment method used when you made the purchase.
If we cannot credit the refund to your credit card, we will contact you to find an alternative refund method for your order.